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Terms & Conditions

Terms and Conditions

1. Introduction
Welcome to our Scissor and Clipper Sharpening Service. By using our services, either via mail order or at our physical location, you agree to the following Terms and Conditions. Please read them carefully before submitting your equipment for sharpening.

2. Services Provided
We offer scissor and clipper sharpening services for customers via mail order or at our place of business. Our sharpening process aims to restore your tools to their optimal functionality.

3. Equipment Condition
All equipment sent to us for sharpening will be inspected. If we determine that your equipment is damaged beyond repair or not suitable for sharpening, we will contact you first to discuss the condition of the equipment and potential alternatives.

4. Mail Order Service
When sending equipment by mail, please ensure that your scissors or clippers are securely packaged. We are not responsible for any damage that occurs during shipping. We recommend using tracked and insured mail services.

5. Pricing and Payment
Pricing for sharpening services is provided upon inquiry or request. Payments must be made in full before the sharpening service is completed.

6. Turnaround Time
The standard turnaround time for sharpening is typically 2 days. However, this may vary depending on demand and your specific requirements. We will inform you of any delays.

7. Liability
While we take great care in sharpening your equipment, we are not liable for any damage to equipment caused during the sharpening process, except in cases of negligence or mishandling on our part. Any damages deemed to be beyond repair will be discussed with you directly before proceeding further.

8. Refund Policy
Due to the nature of the service provided, we do not offer refunds on completed sharpening services. If the sharpening is deemed unsatisfactory, please contact us within [insert number of days] for further resolution.

9. Privacy and Data Protection
Your personal information will be kept confidential and used solely for the purpose of providing services. We will not share your information with third parties without your consent unless required by law.

10. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and by continuing to use our services, you accept the updated terms.

11. Contact Information
For any questions or concerns about these Terms and Conditions, please contact us.

By using our services, you agree to comply with these Terms and Conditions.

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🛡️ 12-Month Sharpness Guarantee

On All Scissors & Clipper Blades Purchased from Haworth Sharpening Services

At Haworth Sharpening Services, we’re confident in the quality of the scissors and clipper blades we sell. That’s why every purchase comes with our 12-Month Sharpness Guarantee — giving you complete peace of mind.

✅ What’s Covered

We guarantee that any scissors or clipper blades you buy from us will stay sharp for 12 months from the purchase date, as long as they are used correctly.

If they become blunt through normal use, we will:

  • Re-sharpen them free of charge, or

  • Replace them if necessary

  • Cover First Class return postage

❌ What’s Not Covered

This guarantee does not apply if:

  • The item has been dropped, damaged, or misused

  • It’s been used on unwashed, dirty, or matted fur

  • It’s been used on materials other than clean animal fur

  • No proof of purchase is provided

  • Return postage to us is not paid by the customer

📦 How to Make a Claim

  1. Email us at bill@sharp-haworth.com with:

    • A brief description of the issue

    • A copy of your proof of purchase

    • Your contact information

  2. Post your item(s) to:
    Haworth Sharpening Services
    24 Lawcliffe Crescent
    Haworth
    Keighley
    BD22 8RD
    📞 07866 390302

Be sure to include:

  • Your name and return address

  • Your email and phone number

  • A copy of your purchase receipt

🚚 Fast Turnaround

We aim to inspect and process all guarantee claims within 1 working day of receiving your item. All returned items are shipped back via Royal Mail First Class.

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